Support
How can we help?
For account, subscription, meal logging, technical, privacy, or accessibility support, contact us by email. We aim to respond within three business days.
Email NextMeal supportSupport email: yourspaceai@gmail.com
To help us investigate, include your device type, operating-system version, app version, a short description of what happened, and any non-sensitive screenshots. Never send your password, Apple or Google password, payment-card information, or authentication code.
Subscriptions and billing
Restore a purchase
Open NextMeal's subscription screen and select Restore purchases. Make sure the device is signed in to the same Apple or Google store account that made the purchase.
Manage or cancel
Use the subscription-management option in the NextMeal profile or manage the subscription directly in your App Store or Google Play account. Removing the app or deleting your NextMeal account does not automatically cancel a store subscription.
Request a refund
Apple and Google control billing and refunds for purchases made through their stores. Submit the request through the store that processed your purchase. If your entitlement is missing after a completed purchase, email us with the purchase date and product name, but do not send full payment details.
Sign-in help
- Use the same Apple or Google sign-in method originally used to create the account.
- Check your internet connection and confirm that your device date and time are set automatically.
- If you used Hide My Email with Apple, your account may be connected to an Apple relay address.
- If you still cannot sign in, email support and tell us which sign-in method you used.
Meal estimates and recommendations
AI nutrition estimates are approximate. Results can improve when you include ingredients, cooking method, brand, portion size, and sauces or oils. You remain responsible for checking labels, ingredients, allergens, and suitability for your needs.
NextMeal support cannot provide medical care or emergency assistance. For urgent medical concerns, contact a qualified healthcare professional or local emergency services.
Privacy and account deletion
Read our Privacy Policy or follow the account-deletion instructions. Privacy and deletion requests should be sent from the email associated with your account when possible so we can verify ownership.
Legal correspondence
Send legal notices or other formal correspondence to yourspaceai@gmail.com. Include "Legal" in the subject line.